We were called to help Mrs Birmingham by the BBSA (British Blind & Shutter Association), to assess some work that had been carried out by another company in which Mrs Birmingham was in dispute.
This was our first introduction with Mrs Birmingham which we helped her to resolve.
A few months later… We were called back to survey for some blinds for a different room that she was after. we did our usual service where we booked an appointment, surveyed and the customer selected relevant fabrics. They were installed a few weeks ago by our newest fitter Steve,.
This weekend Mrs Birmingham made the trip to come and see us at our Chelmsford outlet, to personally thank us for all of our help.
These acts of gratitude really cement to us that we continue to offer fantastic products and services.
Here’s what Mrs Birmingham had to say…